Refund policy
Refund & Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund policy below.
Returns
We accept returns within 14 days of delivery
Items must be unused, unworn, unwashed, and in original condition
All original tags and packaging must be intact
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Items returned in an unsaleable condition may be refused
To request a return, please contact us before sending any items back.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
Leotards, tights, underwear, or hosiery once worn
Items marked as final sale
Personalised or custom-made items
Pointe Shoes - please contact us to discuss individual cases
Refunds
Once your return is received and inspected, we will notify you of approval or rejection
Approved refunds will be processed to your original payment method
Refunds are typically completed within 5–10 working days
Original postage costs are non-refundable, unless the item is faulty.
Exchanges
We are happy to offer exchanges for size or colour, subject to availability
Customers are responsible for return postage on exchanges
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with clear photos.
We will arrange a replacement or full refund, including postage costs where applicable.
Return Postage
Customers are responsible for return postage unless the item is faulty
We recommend using a tracked service, as we cannot be responsible for items lost in transit
Contact Us
If you have any questions about returns or refunds, please get in touch and we’ll be happy to help.