Shipping & Delivery Policy

Last updated: 1 December 2021

Thank you for shopping with La Pointe Boutique. We aim to process and dispatch orders promptly and provide clear information about delivery charges, shipping times and international customs requirements.

Order Processing

Orders are processed as quickly as possible, subject to stock availability and any processing times stated on individual product pages.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Orders placed during weekends, bank holidays or store closures may take longer to process.

UK Deliveries

We offer a range of UK delivery options, with available services and charges displayed at checkout.

Delivery times are estimates and begin once your order has been dispatched. While we make every effort to ensure orders arrive promptly, occasional delays may occur due to postal services, adverse weather or circumstances outside our control.

Any applicable free delivery offers will be displayed at checkout.

International Deliveries

We welcome orders from customers worldwide, subject to the destinations available at checkout.

International shipping costs are calculated according to the delivery destination, parcel weight and selected shipping service.

Estimated delivery times are displayed at checkout where available. International deliveries may take longer due to customs processing, local postal services and other circumstances outside our control.

Tracking information will be provided where supported by the shipping service.

Customs Duties, Import Taxes & Clearance Fees

Orders shipped outside the United Kingdom may be subject to import duties, local taxes, customs clearance fees and carrier handling charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in our product prices or delivery costs and are the responsibility of the customer.

Customers are responsible for checking any applicable import charges and requirements before placing an order.

La Pointe Boutique has no control over the amount charged by overseas customs authorities or the time taken to process shipments.

Where duties and taxes are collected at checkout, this will be clearly indicated before payment.

If charges are not collected at checkout, the customer may be required to pay them directly to the relevant customs authority or delivery provider before the parcel can be released for delivery.

Refused Deliveries & Unpaid Customs Charges

Customers are responsible for paying any applicable import duties, taxes and customs clearance charges allocated to them under the shipping terms agreed at checkout.

If a customer refuses delivery or fails to pay the required import charges, the parcel may be delayed, held by customs, returned to sender or, in certain circumstances, abandoned or destroyed by customs authorities.

La Pointe Boutique is not responsible for paying import duties or customs charges that are the customer's responsibility under the agreed shipping terms.

Where a shipment is refused or import charges remain unpaid:

• Any additional return shipping, storage, handling or customs-related costs may be the customer's responsibility where permitted by law.

• Parcels may not always be eligible for return to sender.

• Customs authorities or postal operators may dispose of or destroy unclaimed parcels in accordance with local regulations.

• Any cancellation or refund request will be assessed in accordance with our Refund & Returns Policy and applicable consumer legislation.

Customers are strongly advised to check import requirements before ordering and to respond promptly to any customs payment notifications.

Nothing in this section affects your statutory consumer rights.

Shipping Destinations

We currently offer shipping to the following destinations, subject to availability at checkout:

United Kingdom

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Rest of the World: Australia, Canada, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates and United States.

Available shipping services and charges are displayed at checkout.

Order Tracking

Once your order has been dispatched, tracking details will be emailed to you where available.

Please allow time for tracking information to become active after dispatch.

For international orders, tracking may not update while parcels are undergoing customs processing or being transferred between postal operators.

Customers are encouraged to monitor their tracking information, particularly where customs payments or additional delivery instructions may be required.

Delivery Addresses

Customers are responsible for providing accurate and complete delivery information at checkout.

Please contact us as soon as possible if you notice an error in your delivery address.

We will endeavour to correct the details before dispatch, but cannot guarantee that changes can be made once an order has been shipped.

Additional costs resulting from an incorrect address supplied by the customer may be charged where permitted by law.

Lost, Damaged or Delayed Parcels

If your order has not arrived within the expected delivery period, please contact us so we can investigate.

We will work with the relevant delivery provider to resolve missing, damaged or delayed shipments.

Please note that delivery estimates are not guaranteed delivery dates unless expressly stated.

Your statutory rights concerning delivery, including applicable remedies for non-delivery, remain unaffected.

Order Changes & Cancellations

If you need to amend or cancel an order, please contact us as soon as possible.

We may be able to accommodate changes before dispatch. Once an order has entered the postal network, we cannot guarantee that it can be intercepted, amended or returned.

Customers retain their applicable statutory cancellation rights, including where an order has already been dispatched.

Where a customer cancels an order already in transit, any refund and return arrangements will be handled in accordance with our Refund & Returns Policy and applicable consumer legislation.

International customers remain responsible for applicable import duties and return costs where those obligations were properly disclosed and are legally enforceable.

International Returns

Customers wishing to return unwanted goods from outside the UK are responsible for arranging and paying the direct cost of return postage, provided this responsibility was disclosed before purchase and except where otherwise required by law.

Please contact us before returning an international order to obtain the correct return instructions.

Further information about returns, refunds and cancellations can be found in our Refund & Returns Policy.

Contact Us

If you have any questions about shipping, delivery or customs charges, please contact us.

La Pointe Boutique

Email: info@lapointeboutique.co.uk

Address: 1a Chapel Lane, Garforth, Leeds, LS25 1AG

We will be happy to assist you.